Effective Date: October, 2012
PROTECTING THE PRIVACY OF CHILDREN
Children should always get permission from their parents before sending any information about themselves (such as their names, email addresses, and phone numbers) over the Internet, to us or to anyone else. Our website is not directed at children under 18 and we won't knowingly allow anyone under 18 to provide us any personally identifying information; if you're under 18, please don't provide any information about yourself on this website.
THE INFORMATION WE COLLECT
The information we gather falls into two categories: (1) information supplied by visitors to the site when they list a commercial laundry machine for sale, perform a search, request a valuation through our Trade-In Valuation Service, or inquire about a commercial laundry machine listed for sale or about another product or service offered through our website; and (2) tracking information gathered as visitors navigate through our website and review our email newsletters and other email messages. Third-party providers featured on or linked to by our website, such as vendors of products and services offered through our site, may be gathering information, as well, through processes we don't control.
SEARCHES AND LISTINGS
To make use of certain features on our site, visitors need to provide limited information about themselves and their interests so that we can tailor the information we provide to their needs. For example, to help you find the machine you want close to your business, we need to know what kind of machine you're looking for and your zip code. We ask you to provide this information when you perform a search. We use this information to help you find the commercial laundry equipment you are looking for. If you find a listing that interests you and elect to send the seller an email through our website, we'll share with the seller the contact information you supply through our online "Email this Seller" form. Some dealerships that list commercial laundry machinery for sale on our site use third-party service providers to manage their "leads" (that is, the inquiries they receive from consumers who are interested in the commercial laundry machinery they've listed for sale). If a dealership has designated a provider of lead management services, we may also share with that provider any information you elect to send to the dealership through our "Email this Seller" form. Commercial Laundry machinery manufacturers like to monitor how responsive their franchised dealers are to consumer inquiries. To help them monitor and improve dealer performance, we may also provide commercial laundry machinery manufacturers with the information you send their franchised dealers using our "Email this Seller" tool. If you find a listing for a certified pre-owned commercial laundry machinery that interests you and elect to send the seller an email through our website, we may also share the information you supply through our "Email this Seller" form with the manufacturer of the commercial laundry machinery you're inquiring about (which may administer the certified pre-owned program) to use for quality assurance, internal business analysis, process management, and other similar purposes. If you do not wish to share your email address or other contact information with sellers who advertise on our website, lead management service providers, and commercial laundry machinery manufacturers, you should not use our "Email this Seller" contact form. Many of the dealership listings that appear on our website include toll-free telephone numbers that can be used to contact the dealership that is selling the advertised commercial laundry machinery. If you call a dealership using one of these toll-free numbers, we may provide the dealership with the date, time, and duration of your call, as well as the number from which your call originated. If you wish to contact a dealership that advertises on our website without disclosing this information, please contact the dealership by email or by dialing its local telephone number. When you list a commercial laundry machine for sale, we ask for information on that commercial laundry machine and on how you can be contacted by potential buyers. We also ask for your credit card number and the expiration date on your card. We use this information to create your ad and to process your payment. We may also use information you submit to us in connection with your purchase of that listing, including your name and location, on third-party sites where we distribute or promote your listing.
From time to time, we may offer other promotions on our website. If you enter a promotional contest, we'll ask you to provide information about yourself (such as your name, address, and email address). Among other things, we'll need this information to contact you if you win, and we may also use this information for marketing purposes. We may share this information with any co-sponsor of the contest; we'll identify the co-sponsor in the contest rules. We may also share this information with shipping or fulfillment companies or other third-party service providers that help administer our promotions, such as by conducting drawings, and/or delivering prizes to winners. If you don't want us to collect the information requested in the contest registration form or to provide it to co-sponsors, please do not enter the contest.
From time to time, we survey our users to measure their satisfaction with our site and other sites and to help us learn more about our audience and how they interact with our site. Third-party research firms often conduct these surveys on our behalf. We use the survey results to help us improve the services we offer to you. Except in the circumstances described below in the "Other Disclosures" section of this policy, we will not share, without your consent, any personally-identifying information you submit in response to a Laundrydealer.com survey with any company other than the research firm conducting the survey. We will, however, take the information you provide and aggregate it on an anonymous basis with data collected from other survey participants. We may use and disclose that pool of anonymous information as we see fit, without identifying you personally.
LAUNDRYDEALER.COM TRADE-IN VALUATION SERVICE
The Laundrydealer.com Trade-In Valuation service is not a guarantee that you will be offered the price that Laundrydealer.com anticipates your machine to be worth, nor is it an offer by Laundrydealer.com in any way, shape, or form to purchase your machine at the suggested value. The valuation provided to you is an estimate based on the information provided and should not be considered binding, or be used as leverage, or as a bargaining tool, with a dealer since Laundrydealer.com has not physically inspected your machine. This service is provided for only one purpose, to give a user an idea if their machine has any value for a potential trade-in with a dealer, and is intended to solely be a research tool.
You acknowledge that if you provide us with any false, incomplete or inaccurate information, the valuation of your machine by Laundrydealer.com may not represent closely what a dealer might value your machine. The user also acknowledges that the Trade-In Valuation service provided by Laundrydealer.com is solely unequivocally a research tool, and is not an offer for your machine, and not indicative of what type of offer you may receive from a dealer. By requesting a Trade-In Valuation, you agree that Laundrydealer.com and its service providers and Participating Dealers may use your personal contact information, including your telephone number and email address, to communicate with you about your machines or other products and services that may be of interest to you.
None of the Participating Dealers are owned or operated by Laundrydealer.com or otherwise affiliated with Laundrydealer.com.
BY USING THE A TRADE-IN VALUATION SERVICE, YOU COVENANT NOT TO SUE LAUNDRYDEALER.COM, ITS AFFILIATES, SERVICE PROVIDERS OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS (COLLECTIVELY, THE "RELEASED PARTIES") FOR, AND AGREE TO RELEASE AND HOLD HARMLESS THE RELEASED PARTIES FROM AND AGAINST, ANY AND ALL CLAIMS RELATING TO OR ARISING OUT OF ANY MACHINE SALE OR TRADE-IN TRANSACTION THAT YOU ENTER INTO WITH A PARTICIPATING DEALER. IN THE EVENT THAT ANY CLAIMS OR DISPUTES ARISE OUT OF SUCH A TRANSACTION, YOU AGREE TO LOOK SOLELY TO YOUR PARTICIPATING DEALER FOR YOUR REMEDY AND NOT TO THE RELEASED PARTIES.
To help us (and in some cases our advertisers) keep track of how many users are accessing particular pages and listings within our website, and to track how users respond to ads we place on third-party websites, we may place a small file, called a web beacon, on some of our pages and on some of the listings we distribute. In combination with cookies, these web beacons allow us (or our advertisers) to track the number of users who view particular pages and listings to fine tune the advertising messages delivered to users of this and other websites, including sites in the Laundrydealer.com Access Marketplace. We may use "clickstream" data collected using web beacons and cookies to help us tailor the content of promotional messages, including email messages, to the perceived interests of our users. Advertising networks with which we are affiliated and third-party advertising services that we use may also use web beacons on our site to gather similar anonymous "clickstream" information, which is used to fine tune advertising messages delivered to our visitors and visitors to other websites. (See "Data Collected in Connection with Ad Serving and Targeting," below, for more information.).
BROWSER LEVEL INFORMATION
Our web server automatically collects limited information about your computer configuration when you visit our site, including the type of browser software you use, the operating system you're running, the resolution of your computer monitor, the website that referred you, and your IP address. (Your IP address is a numerical address that is used by computers connected to the Internet to identify your computer so that data (such as the web pages you want to view) can be transmitted to you. We also use IP address information for systems administration and troubleshooting purposes. Your IP address does not tell us who you are.) We use this information to make our site as useful as we can for as many users as possible.
INFORMATION – USE AND DISCLOSURE
When we present information to our advertisers to help them understand our audience and confirm the value of advertising on our website, it is usually in the form of aggregated statistics on traffic to various pages within our site. Any credit card information you may provide to us is secured during transmission over the Internet using industry--standard secure socket layer (SSL) encryption and is stored on our secure servers. (See "Security," below.) We use your credit card information only to bill you for the products and services you order from us. We don't share your credit card information with anyone, except as may be necessary to process your transactions or comply with law. We may collect, or have a third party collect on our behalf, aggregated statistical information about how visitors use and navigate around our site, such as the number of users who visit various pages within the site, what they click on, whether they scroll up or down on particular pages, fill out forms, etc. This aggregated information does not identify you personally. We use this information to improve our site. We may also disclose this aggregated information to third parties.
OTHER PROVIDERS - LINKS AND FEATURES
We may occasionally release information about our visitors when release is appropriate to comply with law, to enforce our Visitor Agreement, or to protect the rights, property or safety of visitors to our site, our customers, the public or Laundrydealer.com. As our business grows, we may buy or sell various assets. In the unlikely event that Laundrydealer.com, LLC, one of its business units, or substantially all of its assets is acquired by another company, information on our visitors would be among the transferred assets. If you choose to unsubscribe in response to an email message that we send on behalf of an advertiser, we will share your email address and opt-out instructions with the advertiser to ensure that your email privacy preferences are honored. Similarly, if we ask a third-party company to send its customers email offers on our behalf, we will share with that company (or its agent) a list of email addresses collected from website visitors who have opted out of our email program to ensure that their privacy preferences are honored. We may allow others to search some of our databases (our listings database, for example) and to analyze the data they find there or aggregate it with other data, either for their business purposes, or ours. Though some of the information in our databases may be personally identifying (such as the contact information included in a commercial laundry machine listing), we'll only allow searches of the portions of our database that contain information that is otherwise publicly available on our website. When we use other companies to help us operate our site or improve the services we offer to you, we may provide them with information about our visitors that is necessary for them to perform their services. We require that these companies commit to use the information only to perform the services that we request.
Information we gather on our website is stored within Laundrydealer.com controlled databases (or databases hosted on our behalf) on servers maintained in protected environments. Any credit card information you provide us is secured for transmission over the Internet using industry-standard secure sockets layer (SSL) encryption. Click here to learn more about the SSL protocol. However, no physical or electronic security system is impenetrable. We cannot guarantee the security of our servers or databases, nor can we guarantee that information you supply won't be intercepted while being transmitted to us over the Internet. And, of course, any information you include in a commercial laundry equipment listing is available to anyone with Internet access.